Terms of Service

1. Who we are

Clavix360 is operated by Hublinkly Ai Software Technology Ltd. ("Clavix360", "we"), a company registered in Istanbul, Türkiye. Its MERSİS number, trade registry number and registered address are to be confirmed. You can reach us at info@clavix360.app.

2. What these terms cover

These terms govern your use of the Clavix360 platform, including the web application, the Clock mobile application, the Academy, and any related services. By creating an account or using the service, you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company.

3. The service

Clavix360 is a subscription business management platform combining customer management, resource planning, human resources, reporting and AI-assisted features. The service is provided to each customer in a secure isolated workspace. Features available to you depend on the plan you subscribe to.

We may add, change or remove features. Where a change materially reduces core functionality you rely on, we will give you at least 30 days’ notice by email.

4. Accounts and seats

Your subscription includes a number of seats. A seat is a slot, not a named person: you may reassign a seat to a different individual. You may not share one seat between people who use it at the same time.

You are responsible for activity under your account, for keeping credentials secure, and for the accuracy of the information you enter.

5. Your data

Your data remains yours. We do not sell it, and we do not use it to train AI models for other customers. We process it to provide the service, as described in the Privacy Policy and the Data Processing Addendum.

You can export your data at any time during your subscription. On termination, we retain it for 30 days so you can export it, then delete it in line with our retention schedule.

6. Acceptable use

You may not use the service to break the law, to store or send unlawful content, to attempt unauthorised access to our systems or other customers’ workspaces, to resell access without a written reseller agreement, or to run automated load that degrades the service for others. Details are in the Acceptable Use Policy.

7. Fees

Fees are as published on our pricing page at the time you subscribe, plus VAT where applicable. Subscriptions renew automatically for the same period unless cancelled before the renewal date. Annual plans are billed in advance. Setup fees, where applicable, are one-off and non-recurring.

We may change prices with at least 30 days’ notice; changes take effect at your next renewal, never mid-term.

Non-payment: if an invoice is 15 days overdue we may suspend access after written notice. Data is retained during suspension.

8. Trials and demos

Demo and trial access is provided with sample data, for evaluation only, and may be withdrawn or changed at any time. Data entered into a demo workspace is not retained and is not covered by our service commitments.

9. Availability and support

We aim to keep the service available at all times and publish our target in the Service Level Commitment. Planned maintenance is announced in advance where practical. Support channels and response targets are set out in the same document.

10. Intellectual property

We own the platform, its software, design and documentation. You get a non-exclusive, non-transferable right to use it during your subscription. You own your data and anything you create with it. Feedback you send us may be used to improve the product without obligation to you.

11. Confidentiality

Each side will protect the other’s confidential information with at least reasonable care and use it only for the purposes of this agreement.

12. Warranties and liability

We provide the service with reasonable skill and care. Beyond what is expressly stated, and to the extent permitted by law, the service is provided as is.

To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, or loss of data that could have been avoided by the exporting facilities we provide. Our total liability in any 12-month period is limited to the fees you paid in that period.

Nothing here limits liability that cannot be limited under Turkish law.

13. Term and termination

Either party may terminate at the end of the current billing period. We may terminate immediately for material breach that is not cured within 15 days of written notice, or immediately for unlawful use.

14. Changes to these terms

We will publish changes here and, for material changes, notify you by email at least 30 days before they take effect. Continuing to use the service after that date means you accept the revised terms.

15. Governing law and disputes

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul, Türkiye have jurisdiction.